We at New World Jewelry are committed to your satification. If you’re not happy with your purchase, we offer returns and exchanges under certain conditions. Please review this policy carefully before making a return or exchange request. our policy includes detailed information on shipping chargers, return shipping fees, and other aspects to ensure a smooth and hassle-free process.
1. Return Policy:
- Eligible Products: You can returned within 15 days of delivery. However, engraved and personalized products are not eligible for return.
- What’s Considered Damage? only factory defects or damages are accepted for the return. This means any issues with the products that were present from the time it was manufactured. Wear, tear, accidental damage or improper use will not be eligible for return.
- Return process:
1.Log into your account, navigate to “My Orders”, and click “return” for specific order.
2.Schedule Pickup: we’ll arrange for a pickup at your doorstep.
3. Pack the item: Securely package it in its original packaging with any original paperwork.
4. Await Confirmation: once we receive and inspect the returned item, we’ll initiated your refund.
- Return Conditions: the items must be in its original conditions (undamaged, unwashed, unworn, unaltered). All original packaging and tags must be included.. You must provide a valid proof of purchase(order confirmation email).
1.2 Damaged or Incorrect Items
If You receive a damaged or incorrect item, please report it within 24 hours of delivery by emailing or contact us in business days. with a video of recording of the unboxing process as evidence. We’ll arrange for a return, replace the item or issue a full refund of your choice!
1.3 Refunds
Once your return is approved, you’ll receive a confirmation email. we’ll issue a refund via original payment method used within 7-10 business days. We don’t cover return shipping costs unless the item was damaged or incorrect upon delivery.
1.4 Important Notes:
- we cannot process returns for items received more than 15 days after delivery or reported damaged after 24 hours.
- we reserve the right to reject returns that don’t comply with our policy.
- For lost-in-transit packages, we’ll initiate a refund within 7-10 business days of receiving confirmation from the delivery provider.
1.5 Exchanges
Unfortunately, we don’t currently offer direct exchanges. However, you can return the unwanted item and place a new order for the desired products.
2. Shipping Policy
2.1 Shipping& Handling chargers:
Shipping charges are subject to various parameters such as shipping address, available courier service, mode of shipping, order value, etc. The actual shipping charge will be order-specific and will be notified to the customers during the placement of the order. Our commitment to providing top-quality products extends to our shipping services. Our dedicated team ensures that your orders are securely packaged and promptly shipped. Should you have any queries or concerns regarding shipping, please feel free to contact us.
2.2 Track Order:
Customer will receive tracking order details from our delivery partners after it is picked up by the delivery partner and give you updates daily via emails. For detailed tracking information, you can track in website.
2.3 Shipment: Delivery in 2-3 business days
We strive to deliver your orders within 2-3 days. please note that delivery times may vary depends on the shipping address and the availability of courier services. Our priority is to ensure that your products reach you in perfect condition and within the stipulated time frame. if you have any questions regarding the status of your shipment, please do not hesitate to contact us.
3. Charges
3.1 Product Prices:
Product Price are clearly displayed on website and include applicable taxes.
3.2 Delivery Fees:
Delivery fees vary depends on the chosen shipping option and your location. The cost will be calculated and displayed during checkout.
3.3 Card Payment Fee:
A 2% fee applies to orders paid by credit card. This fee will be reflected in the total cost during checkout
4. Privacy Policy
Your privacy and is committed to protecting your personal information. Please refer to our sepearte privacy policy for details on how we collect, use and disclose information.
5. Contact Information
we value your feedback and inquries. You can reach us thgough the following methods:
Email: stevensohn@yahoo.com
Phone: +1 9722432931